Each of these is work we have delivered. The tools listed are named in the linked write-up.
Search that finds the right record
Customers and staff cannot find what they need across products, accounts and history held in different systems.
One search index fed by change events from every source, so results are current and scoped to who is asking.
Global search on a multi-tenant platform Real-time reports from many systems
Reports are assembled overnight from several systems, so every decision runs on yesterday.
Events streamed from each system into a real-time analytics store, combined into one live view of money, exposure and activity.
- Apache Pinot
- Kafka
- Cassandra
Real-time operational analytics Real-time customer interaction
Something changes for a customer and nobody acts until the customer complains.
Triggers that fire on live events and drive the next step: a message, a ticket with the customer attached, or a change in what the customer sees.
- Kafka
- Webhooks
- Event Trigger Service
The Event Trigger Service Customer feedback and sentiment
Feedback arrives through forms, calls, complaints and social channels, and nobody can see the trend until it is a headline.
Text from every channel classified for sentiment and topic, mapped to where it came from, with alerts on sudden shifts.
- Python
- scikit-learn
- NLP models
Sentiment from four channels (92% classification accuracy) Real-time promotions
Promotions run on timers and batch jobs, so offers land late, overlap or quietly build liability.
Offers issued and withdrawn on live events, with eligibility, limits and liability checked at the moment of the offer.
Event-driven promotions Profitability you can see across systems
Revenue, cost and risk sit in different systems, so the true margin of a product or customer is a spreadsheet exercise.
Systems consolidated onto one platform with one console, so cost and live position are read in one place instead of reconciled.
One platform instead of one per tenant Optimisation that improves revenue
Prices and offers are set by habit while input costs and demand move every week.
Forecasting and mathematical optimisation that recommend the price or offer with the best margin, with the reasoning shown.
- Pyomo
- SciPy
- XGBoost
- statsmodels
100+ SKUs priced, 5 to 12% margin improvement in volatile seasons Infrastructure for large deployments
Every new brand, region or customer means another stack to build, patch and watch.
Containerised platforms on Kubernetes, new tenants onboarded from a template in minutes, and monitoring the on-call engineers actually use.
- Kubernetes
- Helm
- Google Cloud
- Prometheus
- Grafana
A multi-tenant platform we built and run